Returns and Refund Policy
Short answer: Ammunition cannot be returned once it leaves our warehouse. If your order arrives damaged, defective or wrong, tell us within 7 days of delivery and we will replace it or refund you. You can cancel any order before it ships.
Last updated: November 5, 2026
At a glance
| Situation | What happens |
|---|---|
| Changed your mind after delivery | Ammunition cannot be returned |
| Damaged in transit | Replacement, store credit or refund |
| Defective product | Replacement, store credit or refund. Manufacturer warranty may also apply |
| Wrong item sent | We correct it at our cost |
| Cancel before shipping | Full refund |
| Cancel after shipping or refuse delivery | Restocking fee up to 20% plus return shipping |
| Out of stock after you ordered | Wait, substitute or full refund |
Why we can't take ammunition back
Ammunition is regulated hazardous material. Once it leaves our facility we cannot verify how it was stored or handled, and carriers and federal rules limit returns. Almost every ammunition retailer follows this rule.
Damaged, defective or wrong items
- Open and inspect your order when it arrives.
- Within 7 days of delivery, email contact@libertyammo.store with your order number.
- Include clear photos of the item, the box and the shipping label.
- We review the claim, usually within 2 business days, and tell you the remedy.
- If we ask you to send the item back, we provide instructions and cover the shipping cost.
Damage to a box alone, with the rounds inside unaffected, may not qualify. Any manufacturer warranty on the product is separate from this policy.
Cancelling an order
You can cancel at no cost while the order is still being reviewed or waiting for payment. After the order is packed or shipped, it cannot be cancelled.
Refused, undeliverable or returned packages
If you refuse a delivery, give an incorrect address, or fail to accept delivery, we may deduct a restocking fee of up to 20% and the return shipping cost from your refund. Orders returned because they cannot lawfully be delivered to your area are refunded less shipping.
Orders we cancel
We may cancel an order if an item is unavailable, a price or product detail was shown in error, your state or city does not allow the sale, or we cannot verify your age or documents. We will email you, and any payment is refunded in full.
How refunds are paid
Refunds go back to the payment method you used. Please allow your bank or card issuer extra time to post it.
Contact
Email contact@libertyammo.store or call (214) 555-0100. See also our Shipping Policy and Terms and Conditions.
Frequently asked questions
Can I return ammunition to Liberty Ammo?
No, not once it has left our warehouse. Federal transport rules and safety concerns mean we cannot accept returned ammunition. We do replace or refund items that arrive damaged, defective or wrong.
What if my ammo arrives damaged or is the wrong item?
Contact us within 7 days of delivery with your order number and clear photos. We will replace the item, issue store credit or refund you, depending on the problem.
Can I cancel my order?
Yes, before it ships. Once an order is packed or shipped, it cannot be cancelled. Refused or undelivered packages may incur a restocking fee.
How long does a refund take?
After we approve a refund, we send it to your original payment method. Your bank may need additional business days to post it.
What if the item I ordered is out of stock?
We will tell you before taking payment. You can wait, choose a substitute or cancel with a full refund.
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